Refund policy

RETURNS

• At HUA CLOTHING we aim to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty, it can either be replaced or refunded. Free of charge
• For items you believe to be faulty, you have up to 14 days from the date you receive your order to return items with a proof of purchase
  
• Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value we will refund or ask for you to cover the difference in price. We will refuse returns of items where it is apparent that he conditions have not been met
  
• Only full priced items are eligible for a refund or exchange. All sale items are final

If you wish to return an item, please email us asap enquiries@huahard.co.nz

 

REFUNDS

• Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 working days
• We are unable to refund items where you have selected an incorrect size, or simply changed your mind. Please check sizing carefully against our sizing charts listed with each product